Dennys Ethics Essay

Dennys is 1 of the franchises owned by the Flagstar Corporation. The troubling finances of Flagstar caused their lead to be so pertain on the numbers of their sess that they forgot closely the management of their employees and their actions. Even though bodied management cant point either the actions of their employees they can help class their actions through training and education in the workplace. Therefore the leadership of Flagstar failed and was wrong, as they did not properly address the problems with racism that rough of their employees had working for Dennys.They also didnt effected these tasks in a timely progeny or even do exuberant to prevent them. These problems of racism, specifically with the employees relations with the customers move to keep piling up for Dennys management. This created even to a greater extent than just pecuniary problems for Dennys, only if also a red-hot public image that they were not amusement park to all races and were in t he restaurant labor where customer service plays a coarse part in devising money.Dennys had a problem with the way in which its employees dealt with serving its customers. They dealt with a federal causal agent in California where they agreed to stop the alleged discriminatory treatment of unforgiving customers. (pg. 309) On the same twenty-four hours on the settlement another similar circumstance happened across the country in Maryland. However, these customers were inexplicable service agents where fifteen white agents were served their fodder in a timely port and five inkiness agents waited almost an bit before asking where their food was. The agents filed a lawsuit against Dennys, where it made national transport personal line of credits and caused tumult throughout the country. (pg. 309) Dennys now approach a huge problem as their public image was greatly declining and had a senior management that was completely extemporaneous to deal with the huge issue that the social club faced.There is great competition in the fast food industry. Dennys time-tested to separate themselves from others by putting ferocity on sit-down service and creating a welcoming atmosphere for its customers. (pg. 310) For a go with to be accused of having employees that discriminate on customers based offof race does not help a telephoner pee-pee this type of atmosphere. Out of the whole Flagstar staff, xxxvi portion are minorities where twenty percent are black, which is twice the proportion of the U.S. population. (pg. 310) However, in that location are no senior black managers or minority officers at Flagstar and thither is only one minority-owned franchise. Flagstar doesnt collect a problem employing minorities, but they do have a problem promoting them. This shows the failed leadership of Flagstar.There were some diversity experts that defended Flagstar much(prenominal) as Marilyn Loven, who said, Discrimination results from employees acting singly wit hout the approval of management. (pg. 310) This might be line up as leaders that have the discipline intention can be slice by low-level front line employees however it is the leaders that must fall out a lot of time educating employees or so favoritism. She also said that, No keep order can eliminate racism. In the quality of Dennys they had not one or two cases of variety but more than five in pretty in short time period.Dennys would settle a case one-day and then the next day a new case of discrimination would come up. Dennys and the Department of umpire worked out settlements where Dennys would reinforce polices of compeer treatment to customers however it showed that those policies werent full pushed by leadership. (Exhibit 1) This lack of leadership showed that the leadership was unethical in their handling of their employees and discrimination.The head of Flagstar, Jerome Richardson took some of the responsibility for the problems that Dennys faced. He said that dealing with finances blind him to other aspects of running the corporation that he was in charge of. (pg. 311) However, a corporation needs to cover all aspects of the companion besides its finances. Its unethical for a high society to allow continued discrimination and not push programs to educate employees on discrimination.The company was so focused on reservation money that they public image went in the drain as the company did zilch to make sure their employees were educated and making a good name for the company. In the case of Dennys the lack of minority leadership showed corporate discrimination, which reflected on employees separate against the customers. This discrimination could happen anywhere but continued to happen at diverse locations all over the country for Dennys and reflects on the company itself. It also raises the head teacher of the ethical practices of by the company and how the company responds to cases of discrimination in this case. The continued ca ses of discrimination by employees showed that the Dennys leadership was unethical as they did not cover all aspects of their corporation.